ITIL Training

GreyCampus brings to you a highly interactive 2-day classroom training and certification program for the ITIL Foundation Certification. Also included - the ITIL-Foundation certification examination conducted on Day 2 of the training. Successful candidates get the ITIL-Foundation certification directly from APMG, United Kingdom.

Information Technology Infrastructure Library (ITIL) has been around for 20 years. ITIL is becoming the next big thing in Information Technology. The benefits of adopting ITIL can offer users improved IT services, improved customer satisfaction through a more professional approach to service delivery, improved productivity, improved use of skills and experience and improved delivery of third party services.

We offer Classroom and e-Learning Training for Our ITIL 2011 Foundation. : Certification is Accredited by APMG International UK 2 days Classroom based Instructor Led Course (17 hours) Free 2 Sample Test Online, Instructor will solve min. 5 sample test paper of each during course Free One Month e-Learning Module along with classroom training Deliverables : Courseware, Question Bank, Training Kit 1. ITIL Foundation 2011 (2 Points) Earning ITIL Foundation Certification pinpoint that candidate have acquired knowledge of ITIL terminology, structure, and underlying concepts and understood the basic principles of ITIL service management practices in IT Service Management. Upon completion of ITIL Foundation course and exam, candidate will acquire knowledge and understanding in the following areas: Service management as a practiceThe lifecycle of ITIL ServiceGeneral concepts and descriptionsCore principles and modelsSelected processesSelected functionsSelected rolesTechnology and architectureExpertise and Training Inception of ITIL (IT Infrastructure Library) has lead into the World s most widely accepted IT service management approach as it provides a framework for best practice guidance for IT service management. ITIL provides a governance framework for IT, the service labs, and focuses on continuously measuring and enhancing the quality of IT services delivered, both from a corporate and a customer perspective. It is a public framework that describes best practice in IT service management. This focus is a key factor in the global success of ITIL, and has contributed to its productive use and key benefits that organizations achieve through the use of techniques and processes in their companies.

Accredited ITIL Training Provider

Service operation is an part of the Life cycle modules and it is the stage in Life cycle that is responsible for business-as-usual activities. It ensure achieving efficacious in service support & delivery in all information technology life cycles. To carry out the activities & processes required to deliver & manage services at agreed levels to Business usersCustomers andThe ongoing management of technology that is used to deliver & support servicesPrerequisite Entry Criteria:Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the Foundation or Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.Eligibility for Examination:To be eligible for the ITIL Intermediate: Service Operation Qualification, candidates shall fulfill the following requirements:At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) of involvement, for this syllabus, as part of a formal, approved training course/schemeThere is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirableHold the ITIL Foundation Certificate in IT Service Management or ITIL Foundation plus the bridging certificationIt is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Strategy publication in preparation for the examination.SYLLABUS COVERED:Introduction to Service OperationService Operation PrinciplesService Operation ProcessesCommon Service Operation ActivitiesOrganizing Service OperationTechnology ConsiderationsImplementation ConsiderationsChallenges, Critical Success Factors and RisksEXAM DETAILExamination Format: Multiple choice, scenario-based, gradient scored questions. Number of Questions: 8 Pass Score: 28/40 or 70%. Delivery: Online or Paper Based Examination through an Accredited Training Organization. Exam Duration: Maximum 90 minutes for all candidates in their respective language Open/Closed Book: Closed Book.

We are offering following Training programs in association with Cinfosys, along with Certification. The Cinfosys Accredited Trainer conducting the training has worked as an ITIL Consultant on many Global assignments with many world-renowned organisations. In addition, the Cinfosys Trainer is actively engaged in defining Roles Responsibilities, Global ITIL consultancy as well as Service Improvement Programmes.

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle.

What is ITIL for Project Managers? It is a common belief that in the IT world, there are either projects or services the two streams being mutually exclusive, each not having anything to do with the other. Services could be an out-come of the product implemented by undertaking a project or could be the primary purpose of a project. Hence Projects and services co-exist and a Project manager gets benefited by developing a better insight into Service Management which improves the chances for the success of a project . The Project Manager can look upto learning ITIL for gaining knowledge on Service Management. By learning so , Project manager can include in the project planning , the key performance factors of a product or a service such as capacity management , availability management ,service continuity management etc. with a goal to ensure the uninterrupted service availability to customers thereby ensuring the value perception of product or service. Organizations mandate to Do more with less necessitates convergence of project management skills and service management skills in a single entity or a person. This can be achieved by Project Managers complementing their skills with ITIL certification. Role of ITIL in Project Management ITIL is undisputed and a unique standard in Service Management need to be learnt by Project managers, as companies are running Projects and services hand in hand, and this is the way of the future. The scope of project planning extends to services as well, how the product would be serviced and what the boundaries would be. ITIL is unquestionably the unparalleled standard for services. It is gaining popularity by the day, people in service industry have hopped onto the band wagon, and recent trends indicate that Project Managers show keen interest in learning the nuances, and leveraging ITIL for a better outcome on their projects. How ITIL Can Help Project Managers ITIL delves into how a service is to be formulated, aspects of design, transition, operation and the improvements that can be identified and implemented. Traditional project management cycle involves initiation, planning, execution, monitoring and controlling which is more or less principally similar to what ITIL has to offer. The outcome of a project will act as a feeder to service in most cases. In essence, the product led to a service, so service planning and strategizing should be done during the project phase to predict the service issues that might arise, to implement preventive actions if possible or keep corrective actions ready. The ITIL skills developed by a Project Manager enables him to play a more authoritative role in taking informed decisions though he may be assisted by a SME, instead of completely relying on some expert. ITIL certification besides another credential being added , will improve the chances of a Project Manager to take up the roles where both the skills may be required such as of a Transition Manager or purely in Service delivery . The Project Management best practices also will help in implementing processes such as Continual Service Improvement where each objective can be treated as a project itself with a definite time period for implementation.

The Information Technology Infrastructure Library (ITIL ), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form ITIL 2011 edition, ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom s Office of Government Commerce (OGC) now part of the Cabinet Office. Following this move, the ownership is now listed as being with HM Government rather than OGC What s Course Duration? The ITIL Foundation course is concluded in two days All intermediate courses are concluded in two / three days Managing Across LifeCycle (MALC) is concluded in Five days ITIL Learning Objectives and Exam Formats ITSMF an Introductory Overview of ITIL V3.pdf How about Certification? ITIL offers individual certification. There are TEN authorized examination institutes across globe conducting all levels of ITIL examination and accredited to award the International certifications. We are Accredited Training Organizations(ATO) By APMG International of UK. and we Associated with T V S D Akademie of Germany. 1) APMG-International 2) BCS-ISEB 3) CERT-IT 4) CSME 5) DANSK IT 6) DF Certifiering AB 7) EXIN 8) Loyalist Certification Services 9) PEOPLECERT Group 10) T V S D Akademie When is the Exam conducted? At the end of last day of the training schedule, the Exam is conducted. We believe that the success rate is higher if the participant is still warmed and charged up with the training. How to enroll? All interested individuals are requested to refer to the training calendar posted in CALENDAR link of the website to confirm the dates of training. You are recommended to register a week in advance of the scheduled dates What s Lifecycle? The service management is explained in 5 lifecycle stages. They are ITIL Service Strategy ITIL Service Design ITIL Service Transition ITIL Service Operation ITIL Continual Service Improvement How many levels are in ITIL certification? 1) Foundation: It covers mile wide and inch deep of all lifecycle stages of IT Service Management from ITIL framework 2) Intermediate: Specializes in each lifecycle stage 3) Expert: Achieves the 22 credits from the intermediate and the Managing Across Life Cycle 4) Master: Awarded to only those implemented IT Service Management processes, practices and improved existing processes followed by formal interview by an expert panel

ITIL Training Services which includes ITIL Awareness and Advance courses

Overview Our two-day ITIL Foundation v3 Certification training course gets you ready to take the certification exam. The Program repeats every 2 months or as per registration. This is a classroom training program that: Is designed for IT professionals responsible for implementing IT Service Management improvements using ITIL and want to obtain the ITIL 2011 Foundation Certification. Enables attendees to understand how an integrated IT Service Management framework, based on ITIL best practices can be adopted within their own or vendor organization. Outlines the processes required to plan, deliver, measure, and improve IT services. Provide a comprehensive look at the concepts and terminology necessary for a Foundation level understanding of ITIL 2011. Helps prepare students to incorporate ITIL concepts into their work environment. Our training courses go beyond preparing you for the exam. We provide extensive knowledge for better understanding of the ITIL framework viz-a-viz overview of related ITSM frameworks and standard. Price The Classroom training fees is payable for the training. Certification exam fees are payable directly to the exam center, and, we will assist you in booking the same as your convenient time place. Course enrollment is generally between 6 to 15 attendees. Course Materials Our study material would suffice to take you through the exam. Sample exams towards ITIL 2011 Foundation Preparation for IT Service Management certification exam in ITIL 2011 Foundation Locations Currently classroom course is offered at our center near South City Mall in Kolkata, India. Course Objectives Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification. Service management as a practice The ITIL service lifecycle Generic concepts and definitions Key principles and models Selected processes Selected functions Selected roles Technology and architecture Competence and training Course Contents Overview of ITSM in context of an organization Overview - ITSM, ITIL and ISO20000

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Want to know about "what is ITIL certification ?" ITIL is termed as "Information Technology Infrastructure Library". ITIL process an abstract idea of information technology infrastructure, development and operation for the business needs. Sprintzeal offered an ITIL training in Bangalore to get a ITIL foundation certification easily. ITIL Certification training improve the productivity of business. We offered ITIL certification cost with the best price but you take online ITIL Courses it will less expensive. ITIL intermediate Certification helps to complete the malc examination. Enroll to learn ITIL life cycle with the modes of Classroom training, LVC and online certifications training via sprintzeal.com. We offer other Courses in Bangalore like PMP, Six Sigma, CSM, Digital Marketing, Big data etc.

Our ITIL Foundation training program is designed to help you right from the basics of ITIL services lifecycle, processes, ITSM's best practices, and the interactions of the ITIL lifecycle phases to earning the ITIL Foundation certification. The hands-on training approach, the pedagogy that we follow, our skilled and experienced trainers with professional IT service management background, and online and offline tools enabled by technology, will help you to ace the exam. Our training is trusted by more than 30,000 learners. This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices. COURSE OUTLINE SKILLS Gain skills which will enable you to demonstrate a basic understanding and implementation of the ITIL framework. ALIGNMENT Our ITIL course curriculum is aligned to the curriculum laid down by PEOPLECERT for ITIL Foundation certification exam. OUTCOME Pass the ITIL Practitioner certification exam and become a certified professional in the domain of Service Management.

IEVISION is globally accredited by PEOPLECERT, known for the best ITIL Intermediate & MALC, online and classroom training services, ITIL V3 certification at lowest cost.

ITIL V3 Foundation - INR 13500Prince2 Foundation Intermediate - INR 32000Certified Scrum Master - INR 26000 100 Percentage Certification Guarantee Study Material.

ITIL

With ITIL Training & Certification adopters have more opportunity than ever before to drive business success. ITIL v3 has not only increased the emphasis on improving business performance through IT and IT services, it has gone on to embrace Business Service Management. ITIL V3 has long recognized the need to align IT with the business and deliver the services most needed for business success. With ITIL Certification adopters have more opportunity than ever before to drive business success. ITIL v3 has not only increased the emphasis on improving business performance through IT and IT services, it has gone on to embrace Business Service Management (BSM).In order to get the most out of ITIL v3, including business benefits, both training and tools are mandatory.Course DescriptionIntroduction to ITILIT Infrastructure LibraryIT Service Management ConceptsService Desk SupportIncident ManagementProblem ManagementChange ManagementRelease ManagementConfiguration ManagementSLA ManagementIT Services Financial ManagementCapacity ManagementAvailability ManagementIT Service Continuity ManagementIT Security Management.

ITIL 2011 Foundation is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices. The Service Transition module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:Introduction to Service TransitionService Transition PrinciplesManagement and control of all Service Transition activitiesService Transition related activities around communications, commitment and organizational changeOrganizing Service TransitionControl and coordination of Service Transition technology related activitiesAnalysis, justification and selection of the implementation approaches, challenges, critical success factors and risk

ITIL Foundation Training is the first level of certification for ITIL . The certification course will give you basic know how about strategies and techniques to clear the certification exam. During this course, you will learn 5 core discipline on ITIL best practices. You will be able to ITIL service lifecycle i.e. how the life cycle stages are linked with each other, how ITIL reduces project cost and increase productivity. The key principle of this course is to enrich your knowledge about best practices and generic concept of IT service management industry. After clearing the exam, student will be able to manage the big projects and handle a IT Team.

ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practices drawn from public and private sector internationally. The ITIL is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations. ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic.

Vinsys has been delivering trainings on IT Service Management, IT Security Management and IT Governance for Individuals and Corporate across the globe. Our ITSM and IT Governance division is led by Mr. Vishal Vyas, CGEIT, ITIL Expert and one of the 18 APMG Accredited Individual trainers worldwide.Vinsys offers innovative IT Best Practices and Governance learning solutions with more than 30000+ learners in 2013, in addition to this we have direct engagement with leading global corporations such as Cisco, HP, Capgemini, CTS, IBM, and Wipro. All of our learning solutions carry the necessary Accreditations from the respective Principals e.g. Microsoft, IBM, The Open Source, APMG-US, EXIN-NL, PeopleCert-GE, PMI, ISACA, Cloud Credential Council, & CompTIA, Prometric and Pearson test centers.

Benefits ITIL: Improved Resource UtilizationImprovement upon Project Deliverables and timeImproved availability, reliability, and security of mission Critical IT ServicesProvide Services that meets Business, Customers and Users demands