Ticketing support outsourcing
₹ 30,000/MonthService Category: BPO, Legal Outsourcing, Sales Outsourcing, Back Office, KPO, Finance & Accounting, IT Outsourcing, Engineering, HR Outsourcing, Design Outsourcing
Engagement Model: Dedicated Team
Maayan Technologies provides reliable Ticketing Support Outsourcing to help businesses manage customer and IT service requests efficiently from creation to closure. We handle the complete ticket lifecycle logging, categorization, prioritization, assignment, follow-ups, escalations, documentation, and closure using SOP-driven workflows and SLA-based governance to ensure faster resolution and better customer experience.
Our ticketing support teams work across customer service and technical support environments, supporting use cases such as customer inquiries, complaints, order/billing issues, service requests, returns/refunds coordination, incident triage, access/login issues, basic troubleshooting (L1/L2), escalation coordination (L3), and knowledge base updates. We operate on your preferred ITSM/helpdesk tools (or support setup) and maintain clean, audit-ready ticket data.
Maayan Technologies provides trained agents, QA audits, dashboards, and MIS reporting to track KPIs like SLA compliance, FCR, MTTR, backlog, reopen rate, and CSAT/NPS. Flexible engagement models (dedicated/shared/project-based) and optional 24x7 coverage are available for India and global time zones.
Key Highlights
End-to-End Ticket Lifecycle Management (Create Assign Resolve Close)
ITSM/Helpdesk Tools Support + CRM Integration
SLA/TAT Governance + Escalation Coordination
QA Audits, Documentation Standards Continuous Improvement
KPI Dashboards + Daily/Weekly MIS Reporting
Scalable Teams + Optional 24x7 Support
Service Type: Ticketing Support Outsourcing (ITSM / Customer Support Ticketing) Tools/Platforms: ServiceNow / Jira Service Management / Zendesk / Freshdesk / Zoho Desk / Salesforce Service Cloud (Client Tools or Provided) Ticket Lifecycle: Logging, Categorization, Prioritization, Assignment, Follow-ups, Escalations, Documentation, Closure Support Coverage: Customer Queries, Complaints, Order/Billing Issues, Service Requests, Returns/Refunds Coordination, Incident Triage, Access/Login Issues, Basic Troubleshooting (L1/L2), L3 Escalation Coordination Channels: Ticket Portal / Email-to-Ticket / Chat-to-Ticket / WhatsApp-to-Ticket (Optional) Shift Coverage: 8x5 / 12x6 / 24x7 (As Per Contract) Customer Type: B2C / D2C / B2B / SaaS / Enterprise (As Required) Languages Supported: English, Hindi, Tamil + Regional Languages (On Request)
Quality Framework: QA Scorecards + Ticket Audits + Documentation Standards + Coaching + Compliance Checks + RCA Reporting: SLA Compliance, FCR, MTTR, AHT, Backlog, Reopen Rate, Escalation Rate, CSAT/NPS (If Enabled), Productivity MIS SLA: Yes (Response/Resolution Targets + Escalation Matrix) Security Compliance: NDA + Role-Based Access + Data Handling SOPs + Audit Trails
Engagement Model: Per Seat (FTE) / Per Hour / Per Ticket / Per Incident / Fixed Monthly / Hybrid Minimum Order: 1 Seat (FTE) / 1 Process Service Location: India Delivery + Global Time Zone Support (USA/UK/GCC/APAC)