Order Processing Outsourcing
₹ 20,000Service Type: Automated Processing
Automation Level: Fully Automated
Maayan Technologies provides end-to-end Order Processing Outsourcing to help businesses process orders faster, reduce manual errors, and improve customer experience with SLA-driven back-office operations. Our trained order management teams work as an extension of your sales and operations function handling order capture, validation, processing, and coordination across fulfillment and customer support.
We support complete order workflows including order entry (website/marketplace/email/phone), order validation, SKU/price/quantity checks, inventory availability coordination (as per system), address verification support, payment status checks (as per workflow), order confirmation communication, invoice/packing list coordination, shipment scheduling coordination, return/exchange initiation support, refund coordination (as per policy), order status updates, exception handling, escalation routing, and closure reporting. We support both B2B and B2C/D2C order processes and can integrate with your ERP/OMS/CRM, marketplaces, or custom tools.
Maayan Technologies delivers support through email, chat, WhatsApp (optional), and ticketing/CRM systems, with dashboards and MIS reporting for KPIs like order TAT, accuracy %, cancellation rate, backlog, RTO/return trends, and SLA compliance. We follow strict security practices including NDA, role-based access, secure file handling, and audit trails (as required), with scalable teams and optional 24x7 operations for peak periods.
Key Highlights
End-to-End Order Processing (Capture Validate Confirm Fulfill)
Inventory/Payment/Address Checks + Exception Handling
Invoice/Shipment Coordination + Order Status Updates
Returns/Exchanges/Refund Coordination Support
Dashboards/MIS + SLA/TAT Governance + Multi-Level QC
Scalable Teams + Peak Season Ramp + Optional 24x7 Coverage
Service Type: Order Processing Outsourcing (Order Management Back Office) Order Scope: Order Entry (Email/Portal/Marketplace), Order Validation, SKU/Price/Qty Checks, Inventory Coordination (Client System), Address Verification Support, Payment Status Checks (Client Workflow), Order Confirmation, Invoice/Packing List Coordination, Shipment Scheduling Coordination, Order Status Updates, Exception Handling, Escalation Routing, Returns/Exchange Initiation Support (Optional), Refund Coordination (Optional) Order Type: B2B / B2C / D2C / Marketplace Orders (As Required) Channels: Email / CRM/Ticketing / OMS/ERP (Client) / WhatsApp (Optional) Shift Coverage: 8x5 / 12x6 / 24x7 (Optional) Customer Type: E-commerce / Retail / Manufacturers / Distributors / Enterprises Industries Served: E-commerce, Retail, Electronics, FMCG, Healthcare, Logistics, Manufacturing
Tools/Platforms: OMS/ERP/CRM (Client) | Shopify/WooCommerce/Magento (Optional) | Marketplaces (Optional, Client Access) | Excel/Google Sheets Quality Framework: QA Audits + Sampling Checks + Order Accuracy Checks + Exception Tracking Reporting: Order TAT, SLA Compliance, Accuracy %, Backlog, Cancellation Rate, Return/RTO Trends, Productivity MIS SLA: Yes (Order TAT + Update Cadence + Quality Targets) Security Compliance: NDA + Role-Based Access + Secure Data Handling + Audit Trails
Engagement Model: Per Seat (FTE) / Per Order / Per Transaction / Fixed Monthly / Hybrid Minimum Order: 1 Process / 1 Seat (FTE) Service Location: India Delivery + Global Support Capability