SAP Maintenance Services
Price On Request With rich experience and expertise in SAP platform, Quadrant 4 is well equipped to offer round-the-clock support for applications, systems, database, and network infrastructure by way of an offshore/onsite model. Our enviable record brings to light our prowess to meet Service Level Agreements drawn with our clients, exceeding customer expectations in the process. This in turn has led to good ROI for clients, and furthermore to a steady application environment. The rich experience that we have gathered by offering software maintenance services to some of the reputed enterprise application vendors has stood us in good stead to provide continual application maintenance and support services to our clients. The support model from Quadrant 4 has been instrumental in reducing customers maintenance costs, made possible by the diligent use of offshore Global Development Centers (GDC) belonging to Quadrant 4, which allow us to maintain application, database, and system environments belonging to our clients. Quadrant 4 introduces offerings in two sets, as it makes use of collaborative engagement model and works intimately with the clients while the following services are rendered. In the first case, Technical and Functional support that includes Level 1 paves the way for help desk support, Level 2 and that of Level 3 offers support that takes into account the configuration changes, Code maintenance, Custom developments and enhancements, Bug fixes, Post Implementation audits for making reviews to get rid of performance hindrances and improve performance, and functional enhancements as well as additional module implementation In case of the second type, Basis Support includes Database Maintenance, User Management, System monitoring and administration, Patch application as well as Data archiving