Digital Voice Loggers Services
Price On RequestAs business interactions and transactions have grown
tremendously over the past few years, and continue to do so, it has
become increasingly important to record and document interactions.
Depending on the nature of your business, you will have a different use
for maintaining call records. Some of the various reasons could be
policy compliance, quality assurance, government regulations, contention
resolution, process evaluation, data mining and personnel training. Voice logger is an important tool for recording interactions between
contact center agents, supervisors, and managers on one hand and
prospects, leads or customers on the other. A voice logger is an
integral part of any communication system and can store correspondence
in multiple formats. For quality and training purposes, World Phone is also equipped with an
inbuilt voice logger that records all calls (as configured) to be
scanned later for useful quality and performance data. Our Voice Logger
pre-compresses the voice logs to lower storage requirements, and also
archives earmarked or old calls. Automatic and backup management further
free up administration's bandwidth to perform other activities than
manually backing up all voice records. Moreover, the quality teams can
also listen to voice records from the console or a web-browser (remote
access) with various multimedia operations. The system currently
supports mp3, VOX, ALAW and is extensible with mixer with codec plug-in
support. Features of World Phone's Advanced Voice Logging Solution
100% Automatic Interaction Recording on both agent and trunk side
Multiple-Format Recording
Multimedia Operations like rewind, forward, and replay
Single Unified interface to search and to listen Voice Logs
Download recorded conversations remotely via a web browser
Compression of a voice log internally by eliminating silence, pauses or DTMF inputs
Automatic archiving and Back-up support Low storage space alerts
Strong security features to curb unauthorized
Our Voice Logger solution is ideal for any business that demands
comprehensive functionality and customizability. Designed to work
seamlessly with Predictive Dialer, IVR (Interactive Voice Response) and
ACD (Automatic Call Distributor) solution, it is perfect for contact
centers or enterprises that need an end-to-end solution, or just a
standalone voice recording solution that integrated with their current
setup. Based on latest technology, the voice logger solution addresses
business requirements with the highest quality standards and future
growth prospects. With 100% automatic recording, coupled with complete
interaction recording on both the agent, as well as the trunk side the
distinguishing feature of our voice logger is its ability to internally
compress a record by eliminating silence, pauses or DTMF inputs and
other sections of a record that take up unnecessary space. Never have to
lose a record or run out of space, our voice logger will inform when
the system is low on storage for appropate action. Multimedia operations allow rewinding, forward, and replaying the
conversations for swift information retrieval. With the user-friendly
CRM, one can perform all file operations with the click of a button.
Searching through records by lead ID, agent, disposition, and other
parameters for quick retrieval becomes easy. Businesses can integrate
the voice logger with most third-party database or tool. With automatic
archiving and backup support you can store your voice records
efficiently on any database pre-integrated (integrated PostGreSQL) or
third-party (MySQL, Oracle, DB2, Access)