Lenovo Support
Price On RequestWhat guarantee do you provide for your service?At SG Tech Solutions Pvt.Ltd., our customer's satisfaction is very important to us. We ensure that we provide quality service to our customers. Our key components of quality service are: A carefully screened and certified team of remote support engineers. A set of services crafted to meet all the needs for your home computer environment. An effort to meet each of our customer's satisfaction solve the problem on the PC. How can SG Tech Solutions Pvt.Ltd. help me?Through our 'hands free', remote computer support service, we can: Increase your PC Peformance Analyze perform standard PC maintenance Search and remove viruses, worms and malicious contents which may have infected your PC. Install Anti-Virus Programs Set up Email Programs such as Windows Live, Outlook, etc. Troubleshoot e-mail issues Set up Parental Control Create a Data Back Up Transfer files to and from music players, digital cameras and external storage devices What is remote computer support?Remote computer support, also known as 'online support', allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. This type of computer support works through 'desktop sharing' technology. How long does an average support session last?The average remote support session lasts anywhere from 15 to 95 minutes, depending on the type of problems you're experiencing and the service you registered for, a session may be shorter or much longer. In some cases where the computer problems are severe, we may recommend a follow up remote session or scheduling an in-home or in-office visit by a certified technician. Can you get back into my computer after my session is over?No, not until you log in again and request service. When you log in to SG Tech Solutions Pvt.Ltd. secure online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC.