Computer Support
Price On RequestWhat guarantee do you provide for your service?At SG Tech Solutions Pvt.Ltd., our customer's satisfaction is very important to us. We ensure that we provide quality service to our customers. Our key components of quality service are: A carefully screened and certified team of remote support engineers. A set of services crafted to meet all the needs for your home computer environment. An effort to meet each of our customer's satisfaction solve the problem on the PC. How can SG Tech Solutions Pvt.Ltd. help me?Through our 'hands free', remote computer support service, we can: Increase your PC Peformance Analyze perform standard PC maintenance Search and remove viruses, worms and malicious contents which may have infected your PC. Install Anti-Virus Programs Set up Email Programs such as Windows Live, Outlook, etc. Troubleshoot e-mail issues Set up Parental Control Create a Data Back Up Transfer files to and from music players, digital cameras and external storage devices What is remote computer support?Remote computer support, also known as 'online support', allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. This type of computer support works through 'desktop sharing' technology. How long does an average support session last?The average remote support session lasts anywhere from 15 to 95 minutes, depending on the type of problems you're experiencing and the service you registered for, a session may be shorter or much longer. Do you charge to diagnose my computer?Yes, however, the better you can describe your problems the less time it will take to diagnose your computer and begin fixing problems. At SG Tech Solutions Pvt.Ltd. What qualifications do SG Tech Solutions Pvt.Ltd. technicians have to troubleshoot a problem on my computers?Our technicians are experts in Microsoft Application Trainers, Microsoft Product Specialists, Certified Professionals, Network Administrators and HTML Developers. Every technician has more than 3 years experience in help desk environment. They have also undergone an extensive training course of six months to cater to customer needs and deliver excellent service. Can you provide remote support through a dial up connection?Yes. However, in some cases, customers who have a dial up, mobile wireless or satelite Internet connection may experience longer online support sessions due to limited connection speeds. In addition, older PCs (over 10 yrs) running Windows 98 or Windows ME are less stable and can be more difficult to support through a slower connection. Is it secure?Yes, When you log in to our Secure Online Support Center your are initiating a 128 bit encrypted connection between your computer and the technician's computer. Are my login credentials really secret or can you see them?All your information provided at any point of time is always encrypted and is saved in the login server. All we can see are a series of dots only after your permission, we can remotely access your desktop. Are the files you have transferred to my computer free of malware (spyware and viruses)?Certainly, All troubleshooting tools used by our technicians are continuously checked for the presence of malware. These files are transferred to your machine for troubleshooting purposes.