Subscription support processing
₹ 30,000/MonthService Type: Subscription Management
Service Duration: Monthly
Maayan Technologies provides efficient Subscription Support Processing to manage subscription customer requests from first contact to final closure with speed, accuracy, and complete tracking. We handle the full processing lifecycle capturing requests, logging tickets, updating subscription records, coordinating billing actions, managing follow-ups, routing escalations, and confirming closure so your subscription operations run smoothly and churn leakage is reduced.
Our subscription processing supports the complete lifecycle including subscription activation, plan upgrades/downgrades, add-on changes, renewal reminders, billing/invoice support, payment follow-up coordination, failed payment handling (dunning support as per policy), pause/resume requests, cancellation processing, refund/credit note coordination (as per policy), customer profile validation, and churn reason capture. We follow SOPs, policy matrices, and defined TAT/SLA governance to ensure first-time-right processing and compliant handling.
Maayan Technologies integrates with your CRM/helpdesk and subscription/billing platforms (Stripe, Chargebee, Zoho Subscriptions, Razorpay Subscriptions, etc. client tools) and can support multi-channel intake through voice, email, chat, WhatsApp (optional), and ticketing portals. With QA monitoring, dashboards, and MIS reporting, we track KPIs such as renewal conversion, save rate (if applicable), payment success rate, backlog, error/rework rate, and SLA compliance.
Key Highlights
End-to-End Subscription Processing (Activate Change Renew Cancel)
Billing/Invoice Support + Failed Payment (Dunning) Coordination
Renewal Reminders + Follow-ups + Churn Reason Capture
Accurate CRM/Billing Updates + Escalation Routing + Closure Governance
QA Audits + Dashboards/MIS + TAT/SLA Tracking
Scalable Teams + Optional 24x7 Multilingual Support
Service Type: Subscription Support Processing (End-to-End Request-to-Closure) Processing Scope: Request Capture, Ticket Logging, Subscription Record Updates, Plan/Add-on Changes, Renewals/Reminders, Billing Actions Coordination, Follow-ups, Escalation Routing, Closure Updates, Churn Reason Capture Channels: Voice / Email / Chat / WhatsApp (Optional) / Ticketing Portal Subscription Scope: Activation, Upgrade/Downgrade, Add-on Changes, Renewal Support, Billing/Invoice Support, Payment Follow-ups, Failed Payment/Dunning Support (As Per Policy), Pause/Resume, Cancellation Processing, Refund/Credit Note Coordination (As Per Policy) Shift Coverage: 8x5 / 12x6 / 24x7 (As Per Contract) Customer Type: B2C / D2C / B2B / SaaS / Enterprise (As Required) Languages Supported: English, Hindi, Tamil + Regional Languages (On Request)
Tools/Platforms: Zendesk / Freshdesk / Zoho Desk / Salesforce Service Cloud (Client Tools) | Stripe/Chargebee/Zoho Subscriptions/Razorpay Subscriptions (Client) Quality Framework: QA Scorecards + Case Audits + First-Time-Right (FTR) + Compliance Checks + Coaching Reporting: Renewal Conversion, Save Rate (If Applicable), Payment Success Rate, Backlog/Aging, Error/Rework Rate, Cancellation Reasons, SLA/TAT Compliance, Productivity MIS SLA: Yes (Response/Completion Targets + Escalation Matrix) Security Compliance: NDA + Role-Based Access + Data Handling SOPs + Audit Trails
Engagement Model: Per Seat (FTE) / Per Hour / Per Request / Per Subscription / Fixed Monthly / Hybrid Minimum Order: 1 Seat (FTE) / 1 Process Service Location: India Delivery + Global Time Zone Support (Optional)